Ajman has set a new benchmark in digital innovation by becoming the first government entity in the UAE to renew a trade licence using agentic artificial intelligence. This achievement is a significant stride in the nation’s ongoing efforts to embrace digital transformation. The Department of Digital Ajman spearheaded the development of this cutting-edge system, which streamlines the entire licence renewal process by assessing customer needs, orchestrating approvals, and overseeing procedures across various governmental departments, all with minimal human input.
The initiative’s initial phase is centered on facilitating trade licence renewals through Ajman’s Department of Economic Development. Customers benefit from automatic notifications prior to their licence expiry, enabling them to complete the renewal process conveniently via the AjmanOne government app. In cases where a commercial lease renewal is necessary, the system seamlessly collaborates with the Ajman Municipality and Planning Department, ensuring the licence renewal is finalized automatically.
This pioneering move aligns with the UAE’s broader goal of integrating artificial intelligence into public services. The federal government has ambitious plans to ensure that AI agents deliver half of all government services within the next two years. To support this vision, extensive training programs are being rolled out to equip thousands of public sector employees with advanced AI skills.
The successful deployment of this AI-powered licence renewal system marks a pivotal moment in Ajman’s digital journey, underscoring the emirate’s commitment to leveraging technology to enhance efficiency and service delivery. As the UAE continues to prioritize AI innovation in governance, initiatives like these are expected to play a crucial role in shaping the future landscape of public service management.